After purchasing Support Credits they will be added to your total credits balance: you can check it out from your HelpDesk dashboard.

Please remember Tickets can always be opened for free!

After you open-up a ticket, our operators will quote your request in Support Credits: you then decide if accept the quotation; if you do, then your request will be processed.
There are no hidden costs, nor surprises! You will enjoy dealing with maximum transparency with our operators.

If you have any question on how to use or Support HelpDesk, please take a look at this link.
You may also contact us for any question you can't find answers to.